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# How to Set Up Manual Code Discounts

${youtube}[How to Set Up Manual Code Discounts](3Oufl9OHO7w)
This guide explains how to create offers that require the customer to enter a specific code at checkout, rather than applying automatically. This method works for both Custom campaigns and Volume discounts.
### Step-by-Step Configuration
**1. Choose the Discount Method**
* Open the **Custom Discount Builder** (or Volume Discount builder).
* **Crucial Step:** Under the "Discount Type" or initial settings, select **Discount Code** (Manual).
    * **Automatic:** Applies immediately to the cart when rules are met.
    * **Discount Code:** Requires the customer to type a code at checkout to redeem.
**2. Define Rules & Value**
* **Promotion Name:** Enter a name. In most Kite builders, this Name becomes the **Discount Code** itself (e.g., naming the campaign `SAVE20` creates the code `SAVE20`).
* **Eligibility Rules:** Define the conditions, such as:
    * Specific Product or Collection requirements.
    * Customer Tags (e.g., VIP only).
    * Minimum Quantity or Subtotal.
* **Value:** Set the percentage or fixed amount off.
* **Save** your campaign.
**3. The Customer Experience (Manual Workflow)** Unlike automatic offers, the customer journey follows this specific flow:
1. **Shopping:** The customer adds eligible items to the cart.
2. **Cart Page:** The price remains the **Full Price**. The discount is **not** visible yet.
3. **Checkout:** The customer proceeds to checkout and locates the "Discount code" field.
4. **Redemption:** They type the code (Promotion Name) and click Apply. The subtotal then updates.
### Important Note on Volume Discounts & Widgets
If you set a **Volume Discount** (e.g., "Buy 2, Get 10% Off") to **Manual/Discount Code**:
* **The Widget:** The Volume Discount widget will still appear on the product page to advertise the deal.
* **The Limitation:** Clicking the widget or adding the required quantity will **not** automatically discount the price in the cart.
* **Best Practice:** If using Manual Volume Discounts, ensure your widget text clearly tells the customer: "Buy 2 and use code [CODE] at checkout!"
### Technical Notes & Limitations
> **Stacking/Combinations:** Manual codes adhere to Shopify's strict stacking rules. A customer usually cannot use this manual code alongside another manual code (e.g., a Free Shipping code) unless "Combinations" are enabled in the settings for **both** discounts.
> **Code Sensitivity:** Discount codes are case-insensitive in Shopify, but they must match the Promotion Name exactly regarding spacing. Ensure there are no accidental spaces at the end of your name (e.g., "SALE10 " vs "SALE10").
### Troubleshooting Checklist
* **Discount not applying?** Verify the customer's cart meets the **Eligibility Rules** (e.g., Minimum quantity reached). Even with a code, the rules must be met.
* **Widget visible but full price?** This is expected behavior for **Manual** offers. If you want the price to drop instantly in the cart/drawer, you must switch the campaign type to **Automatic**.
* **"Code does not exist"?** Double-check the Promotion Name in Kite. If you recently renamed the campaign, the code changes to match the new name.