How to pause and unpause subscription on kite app

This guide explains how to pause your subscription for a temporary break and how to reactivate it when you are ready to resume.

Important Notes:

• You must disable all active campaigns before you can pause your subscription.
• Subscriptions cannot be paused during a free trial period.

How to Pause Your Subscription

1. In the app, navigate to the Pricing tab. Here you will see your current active plan.
2. Click the Pause Subscription button.
3. If you are prompted that campaigns are still active, go to your app's dashboard and disable all of them.
4. Return to the Pricing tab and click Pause Subscription again. Your plan is now paused, and billing will stop.

How to Reactivate (Unpause) Your Subscription

1. Navigate to the Pricing tab in the app.
2. Click the Activate Plan button.
3. You will be directed to a Shopify screen to approve a new subscription charge. Click Approve to confirm.
4. Once your plan is active again, you can go to your dashboard and re-enable any of your previous promotions.

Updated on: 11/08/2025