How to setup campaigns on different sales channels

This guide explains how to make a promotion available only on specific sales channels, such as making a discount exclusive to your Point of Sale (POS) system or even to particular retail locations.

Steps to Configure Sales Channel Targeting

1. Navigate to Sales Channel Settings

• • Create or edit a promotion in the Kite app, for example, using the Custom Discount Builder.
  • In the campaign setup, scroll down to the Sales channel section.

2. Select Your Target Channel(s)

• • By default, a promotion may be active on all channels. To make an offer exclusive, deselect any channels where you do not want it to run (e.g., uncheck "Online Store").
  • Check the box next to the sales channel you wish to target, such as Point of Sale.

3. Refine by POS Location (Optional)

• • If you select the Point of Sale channel, you can further refine the offer to specific retail locations.
  • You can either apply the discount to all POS locations or choose to select specific ones from a list.
  • Use the search functionality to find and select the locations you want to include (e.g., search for Canada to find your Canadian POS locations).

4. Save the Promotion

• • Click the Save button to apply your changes.

The discount will now only be active on the sales channels—and specific POS locations, if chosen—that you have selected. It will not be available on any other channels.

Updated on: 14/08/2025