Kite's Getting Started section
How to Setting up a FREE gift on Kite (Manual) - Free gift can be claimed by clicking on a button
This guide explains how to configure a "Manual" Free Gift promotion where customers must actively click a "Claim" button to receive their gift. This is ideal for increasing engagement or allowing customers to choose whether they want the gift added to their cart.
Step-by-Step Configuration
Enable the Kite Theme Extension Before creating the offer, ensure the Kite wiPopularKite App: Getting Started
This guide provides a quick tour of the Kite dashboard to help you navigate templates and select the right promotion type for your store.
The Dashboard & Templates
When you first log in, you will land on the Dashboard. While the exact layout may vary depending on your setup stage, you will see a list of Discount Templates as you scroll down.
Purpose: These templates come with pre-configured settings to help you launch common oPopularHow to Set Up a Tiered Cart Discount Promotion in the Kite App
This guide explains how to create a "Spend X, Get Y% Off" promotion. You can apply this store-wide or restrict it to specific collections (e.g., "Spend $1,000 on Jewelry & Perfumes to get 40% off").
Step-by-Step Setup
1. Promotion Basics & Targeting
Navigate to Create New Promotion and select Tiered Cart Discount.
Discount Products: Choose which items count toward the spending goal.PopularHow to Set Up Static Buy X Get Y Offers in Kite App
This guide explains how to set up a Static BOGO offer. Unlike standard BOGO offers that require customers to browse and add items manually, this creates a special widget that adds the required product and the discounted reward (Y) to the cart with a single click.
Step-by-Step Setup
1. Create the Promotion
Navigate to Create New Promotion.
Select "Buy X, Get Y" Static BOGO.
Click Create andPopularHow to Set Up a Volume Discount Promotion in the Kite App
This guide explains how to create a "Buy More, Save More" offer based on the number of items in the cart. You can set this up for single products or allow customers to "Mix & Match" across collections (e.g., "Buy any 2 items from Jewelry or Perfume to get 30% off").
Step-by-Step Setup
1. Create the Promotion
Navigate to Create New Promotion and select Volume Discount.
Name your promotion (Some readersHow number of discount limits on Shopify work
This guide explains Shopify's discount limits and shows you how to check how many automatic and manual discounts are currently active in your store.
Understanding the Limits
Automatic Discounts: Your store can have a maximum of 25 automatic discounts running at one time. This limit includes both active and scheduled discounts, whether they are created through apps like Kite or directly in Shopify.Few readersHow to setup Markets for Free gift and discounts
This guide explains how to use the Markets rule to control which countries or regions are eligible for your promotions, such as free gifts or discounts.
Setting Up Market-Based Eligibility Rules
Navigate to Eligibility Rules
Create a new promotion or edit an existing one.
Scroll down to Advanced settings and find the Customer Eligibility Rules section.
Add a Market Rule
CliFew readersHow to setup Markets for Shipping Discounts
This guide explains how to use the Markets eligibility rule to control which countries or regions can receive your custom discounts.
Setting Up Market-Based Rules
Navigate to Eligibility Rules
While creating or editing a promotion, such as with the Custom Discount Builder, scroll to the Customer Eligibility Rules section.
Add a Market Rule
Click Add rule and select Markets frFew readersHow to apply custom discounts using Product (line) attributes + easy bundle builder example
This guide explains how to use the product line attributes rule to create a highly specific discount that applies only to products added to the cart via a third-party app, such as a product bundle builder.
Introduction: What are Product Line Attributes?
Product line attributes are hidden properties or data attached to an item when it's added to the cart. Apps like bundleFew readersHow to create Free Gift on Checkout (Auto add) [Only for Shopify PLUS]?
This guide explains how you can automatically add a free gift to your checkout. By setting up a specific rule, a gift will appear in the customer's order summary once they meet predefined criteria, such as a minimum spending amount.
1. Create the Free Gift Rule
First, you need to create and configure the rule that will trigger the free gift at checkout.
Navigate to the "Free Gift on Checkout" feature and give yourFew readersHow to setup same & different discounts across currencies
This guide explains how to set up discounts for an international store with multiple currencies, covering both applying the same numeric value across currencies and applying different, tailored values for each market.
⚠️ Important Financial Consideration Be extremely cautious when using a single discount value across different currencies. A "$10 off" discount has a much different financial impact than a "₹1Few readersHow to remove Kite additional notes from orders
This guide explains how to prevent the Kite app from adding extra details (like logged in ID or customer tags) to the "Additional details" section of your Shopify orders.
⚠️ Important Warning Before you proceed, please understand that these additional notes can be crucial for Kite to process your orders correctly, especially when interacting with other apps on your store. Removing them might cause malfunctions inFew readersHow to create Free Gift on Checkout (with Discount code) [Only for Shopify PLUS]
To offer a free gift that is added at checkout only when a customer applies a specific discount code, follow these instructions.
1. Create the Free Gift Rule
Navigate to the Free Gift on Checkout setup.
Give your promotion a name (e.g., "FGOC DC").
Set the trigger type to Discount Code. This will automatically generate a discount code for this offer.
Under the "Issue Gift On" section, seFew readersHow to setup an upsell offer using bogo
This guide explains how to configure a "Buy X Get Y" campaign to function as an upsell, offering customers a related product at a special fixed price after they add a specific item to their cart.
1. Upsell Campaign Configuration
Start the Campaign
In the Kite app, select the Buy X Get Y offer setup.
It is recommended to choose the Automatic discount method for upsells. Give your campaign a name (e.gFew readers
Kite Discounts
How to Combine Kite and Shopify Discounts
Kite uses Shopify’s Native Discount Engine, which allows distinct offers to "stack" or combine, provided the rules are set correctly. Follow these steps to set up a valid combination:
Create Your Kite Promotion
Set up your offer in Kite (e.g., a "Free Gift" on orders over $50).
Important: Since a Free Gift is technically a Product Discount (100% off a specific item), keep this in mind when setting up combination rules.
2PopularHow to setup Advanced tiered discount?
This guide explains how to create a "Buy More, Save More" offer where customers unlock higher discount percentages (e.g., 10% off 2 items, 20% off 3 items) based on the quantity of eligible products in their cart.
Step-by-Step Configuration
1. Basic Setup & Product Selection
Name: Give your campaign a clear internal name (e.g., "Tiered CD Test").
Discountable Products: Choose which items qualify for the discount.Some readersHow to create a Buy X get Y (BoGo)
This guide explains how to create a "Buy One Get One" (or Buy X Get Y) offer where purchasing a specific product unlocks a discounted or free item from a different collection. We will also configure the widget so customers can easily "claim" their free item.
Step-by-Step Configuration
1. Basic Setup & Offer Type
Method: Select Automatic Discount (recommended for smoother UX) or Discount Code.
Name: Enter a namSome readersCustom Discounts: Complete Guide
What Are Custom Discounts?
Think of general discounts as your basic coupons: "10% off everything" or "Free shipping on orders over $50." They're straightforward but often rigid.
Custom Discounts are like having a discount superpower. Instead of just broad strokes, you can set up highly specific, intelligent rules to offer discounts exactly how and when you want.
Want to offer different discounts on your brand vs. a third-party brand in the same cart? Or give a deeper discount onSome readersHow to setup Markets in Custom Discounts
This guide explains how to use the Markets eligibility rule to control which countries or regions can receive your custom discounts.
Setting Up Market-Based Rules
Navigate to Eligibility Rules
While creating or editing a promotion, such as with the Custom Discount Builder, scroll to the Customer Eligibility Rules section.
Add a Market Rule
Click Add rule and select Markets from tSome readersHow to Set Up Quantity Selectors for Discounts
This guide explains how to connect the app's volume discount options (e.g., radio buttons for "Buy 2," "Buy 3") to your theme's native quantity input field. When a customer selects a discount tier, the quantity on the product page will update automatically.
1. Find Your Theme's Quantity Selector Class
On your live store, go to a product page that has the volume discount active.
Right-click directly on the quantitFew readersHow to Position Widgets on a Product Page
This guide explains how to place Kite widgets (like Free Gift messages or Progress Bars) exactly where you want them on your Product Pages. You can use the modern App Blocks method (recommended) or the advanced CSS Selector method.
Method 1: Using App Blocks (Recommended)
This method is the easiest and works best with modern Shopify themes (OS 2.0).
1. Open the Theme Editor
Go to Online Store Themes in youFew readersHow to setup an Advanced buy X get Y (BOGO) discount?
This guide explains how to set up a "Buy X Get Y" promotion, where a customer's purchase of a specific item X) unlocks a discount on another item (Y).
1. Core "Buy X Get Y" Setup
Start and Name the Campaign
In the Kite app, select the Buy X Get Y custom discount.
Choose your preferred method: Automatic (applies discount directly in the cart) or Discount code (customer enters a codFew readersHow to Create Discounts Using Campaign Templates in the Kite App
This guide explains how to use Kite’s Campaign Templates to instantly generate popular promotion setups (like "Spend $100, Get 10% Off" with a progress bar) without configuring every rule from scratch.
Step-by-Step Configuration
1. Access the Template Library
Navigate to the Campaigns or Templates section in the Kite dashboard.
Scroll through the available options. You will see various "Few readersHow to limit how many products to apply discount on - Custom Discounts
This guide explains how to use the 'Discount limits' feature in the Custom Discount Builder to control the maximum number of products that can receive a discount in a single order.
Getting Started
In the Kite app, start a new promotion using the Custom Discount Builder.
Set up your basic rules, such as eligibility criteria and the discount value (e.g., 10% off).
In the campaignFew readersCombined Custom Discounts for Shipping, product, order
This guide explains how to use the Custom Discount Builder to bundle three different types of discounts—product, order, and shipping—all activated by a single manual discount code.
1. Start Your Campaign
In the Kite app, begin a new promotion using the Custom Discount Builder.
Select the manual discount code method.
Enter the name you want for your discount code (e.g., combined-CD-test).
2. ConfigureFew readersHow to set up the Free Gift Multiplier for Automatic Promotions
This guide explains how to use the Free Gift Multiplier feature, which allows you to automatically add a free gift multiple times within a single order as customers repeatedly meet the required conditions.
Scenario 1: Applying a Multiplier to a Single Rule
Use this method when you have one condition that should add the same free gift repeatedly, up to an overall limit.
Create an automatic freeFew readersCustom Discounts - Use Cases
Use Cases for Custom Discounts
If you are looking for a complete guide on Custom Discounts, here’s one for you.
And…to better understand how to leverage Custom Discounts for your campaign, below are some common use cases across different discount types.
1. Custom Discount Builder
If you are looking for a setup and general guide on Custom Discount Builder, here’s one for you. (https://help.skailama.com/enFew readersHow to use Custom Discount Builder on Kite
This guide explains how to use the Custom Discount Builder to create a single campaign that contains multiple, independent discount rules under one promotion name.
1. Start Your Campaign
In the Kite app, select the Custom Discount Builder.
Give your campaign a name (e.g., custom-discount-test).
Choose your method: Automatic or Discount code.
2. Configure Your First Discount Option
Each set of rulesFew readersSort how the discounts are applied - Kite Custom Discounts
This guide explains how to control whether a discount applies to the lowest-priced or highest-priced eligible item(s) in a customer's cart. This setting is most effective when you have also set a limit on the number of products that can be discounted in one order.
Steps to Configure the Discount Application Order
Navigate to the Setting
Create or edit a custom discount promotion in the KitFew readersHow to setup discounted pricing as strikethrough on product page?
To display a discounted price as a strike-through on the product's original price, you can set up a custom discount and a corresponding pricing widget.
1. Create the Discount Rule
Navigate to the Custom Discount Builder and create a new rule.
Give the rule a name for your reference (e.g., "strikethrough example").
Set an eligibility rule. For example, the discount applies if there is at least one item in the cart.Few readersHow to use cart attributes to apply discounts (custom discount)
This guide explains how to trigger a discount based on specific "cart attributes"—hidden data fields that are added to the cart by other apps or theme customizations (e.g., a gift message field, or an identifier from a specific app).
1. Identify the Cart Attribute Key and Value
Before creating the discount, you need to know the exact key and value of the attribute you want to target. This information typicallFew readersHow to setup campaigns on different sales channels
This guide explains how to make a promotion available only on specific sales channels, such as making a discount exclusive to your Point of Sale (POS) system or even to particular retail locations.
Steps to Configure Sales Channel Targeting
Navigate to Sales Channel Settings
Create or edit a promotion in the Kite app, for example, using the Custom Discount Builder.
In the campaign setup, scroFew readersHow to see how much discount amount each campaign has applied
This guide explains how to use Shopify's built-in reports to review the performance of all discount codes used on your store, including those created by Kite and other sources.
While Kite analytics shows the sales generated by its campaigns, the Shopify "Sales by discount" report provides a detailed breakdown of the exact monetary value given away for each discount.
How to Access and Use the "Sales by dFew readersHow to setup Multiple Product discounts using a single discount code
This guide explains how to use the Custom Discount Builder to run multiple, different product discounts that are all managed under a single campaign or discount code.
1. Start with the Custom Discount Builder
In the Kite app, begin a new promotion using the Custom Discount Builder.
Enter a Promotion Name (e.g., multi-product-discount). This name serves as the title for the entireFew readersHow to setup limits on buy x get y (bogo)
This guide explains how to create a "Buy X Get Y" (BOGO) promotion and use limits to control how many times a customer can redeem the offer in a single order.
1. Start and Name Your BOGO Campaign
In the Kite app, start a new Buy X Get Y promotion.
Give your campaign a title.
2. Configure Product X (What the Customer Buys)
Select the products, collections, tags, or other criteria for the items a customer muFew readersHow to set the position of the cart page widget
This guide explains two different methods for positioning a widget on your main cart page: using a CSS selector for precise placement or using your theme's editor for easy drag-and-drop arrangement.
Method 1: Using a CSS Selector
This method allows for precise control by telling the widget to appear before or after a specific element on the page.
1. Find a Unique CSS Selector on Your Cart Page
First, you nFew readersHow to edit the checkout or cart page properties in Kite app using line item property
This guide explains how to fix issues with how line item properties are displayed on your cart page by editing your Shopify theme's code.
Disclaimer: This process involves editing your theme’s code. Before proceeding, always create a backup of your theme by selecting Actions Duplicate.
Step 1: Locate the Relevant Theme Code
First, you need to find the code responsible fFew readersHow to setup custom JS code with Kite widgets
This guide provides an overview of the Custom JS Script feature, an advanced setting that allows developers to add custom logic to alter or extend the behavior of Kite widgets.
Disclaimer: This is an advanced feature that requires knowledge of JavaScript. Incorrect implementation can affect your store's functionality. Please proceed with caution or contact our support team for assistance with specific scripts.Few readersHow to use test mode to test Kite offers and widgets
This guide explains how to use Test Mode to preview a Kite widget (like a free gift offer or progress bar) on a draft theme before making it visible on your live store.
⚠️ Important Limitation Test Mode is for previewing WIDGETS only. It cannot be used to test the discount logic itself in isolation. Once a discount campaign is enabled in the app, it is active across your entire store, including your livFew readersHow to create multiple unique discount codes on top of Kite discounts
This guide explains how to create a base discount in the Kite app and then use a separate third-party app to generate a large number of unique, single-use codes for that offer. This is ideal for creating vouchers or running large-scale promotions.
Part 1: Create the Base Discount in the Kite App
First, you need to create the main discount rule that all the unique codes will follow.
In the KFew readersHow to Use Variables for Dynamic Free Gift Widgets in Kite
This guide explains how to use variables to automatically display dynamic information—like product names or required amounts—in your campaign widgets.
What are Variables and Why Use Them?
Variables are placeholders (e.g., freegiftproducttitle ) that you can insert into your widget's text fields. The app automatically replaces these placeholders with the correct, up-to-date information from your camFew readersHow to setup a Buy X Get X on the same Product (SKU)
This guide explains how to set up a "Buy X, Get X" offer where the discounted or free item must be identical to the one the customer purchases (i.e., the same SKU).
1. Start Your BOGO Campaign
In the Kite app, begin a new promotion using the Advanced Buy X, Get Y BOGO option.
Give your campaign a name (e.g., Same-SKU-Offer).
2. Define the "X" Condition (What Customers Buy)
In the *'Product X'Few readersHow to Set Up Goal-Based Shipping Discounts
This guide explains how to set up a goal-based shipping discount, which uses a progress bar to encourage customers to increase their order value to earn a free or discounted shipping reward.
1. Initial Promotion Setup
Begin by defining the basic parameters of your shipping promotion.
In the Kite app, start a new goal-based shipping discount campaign and give it a memorable name.
Choose the Discount Type: Select eFew readersHow to setup a Progress bar with a Free gift claim widget
Here is a detailed, step-by-step guide on how to set up a free gift progress bar with a manual "claim" button widget.
This setup requires creating two separate campaigns: one to control the progress bar display and another to provide the manual "claim" widget.
Part 1: Create the Progress Bar Widget
This first campaign will only display the progress bar and will not add any gifts automatically.
Open the KiFew readersHow to setup limits on Free Gift offer usage [only for Shopify PLUS]?
This guide explains how to limit a "Free Gift on Checkout" offer, either by setting a total usage limit for the entire promotion or by restricting it to one use per customer.
1. Create the Free Gift Rule
Navigate to the Free Gift on Checkout feature.
Give your rule a name for reference (e.g., "FGOC 1, 2, 3").
To make the "once per customer" limit available, set the gift adding method to trigger with discoFew readersHow to setup a buy 3 get 1 offer on Kite
Here is a step-by-step guide to setting up a "Buy Three, Get One Free" (B3G1) promotion, where the discount applies to the least expensive item from a specific collection.
1. Create the BOGO Promotion
From your Kite dashboard, navigate to the Create Promotion section.
Select Buy X, Get Y (BOGO).
Choose the Quick BOGO option for this setup.
Give your promotion a name (e.g., "Buy Three, Get One Free").Few readersHow to hide original price when criteria not yet met and other settings on discounted pricing as strikethrough widget
This guide explains how to hide the strikethrough pricing block when the discount criteria are not met. This allows you to show only your theme's default price, and the strikethrough pricing will only appear after the customer qualifies for the discount.
This assumes you have already created a custom discount rule and added the Kite discounted pricing block to yoFew readersHow to set up a Buy 2 Get 2, Buy 4 Get 4, and so on
Here is a step-by-step guide to setting up a scalable "Buy Two, Get Two Free" (B2G2) promotion, which will also work as "Buy Four, Get Four Free," "Buy Six, Get Six Free," and so on.
1. Create the BOGO Promotion
From your Kite dashboard, navigate to the Create Promotion section.
Select Buy X, Get Y (BOGO).
Choose the Quick BOGO option.
Give your promotion a name (e.g., "Buy Two, Get Two FreeFew readersHow to add discounts and a free gift using a single code [Shopify Plus only]
This guide explains how to configure a single discount code to perform two actions simultaneously: apply a monetary discount (e.g., 10% off) and automatically add a free gift to the checkout.
1. Prepare Your Discount Code
Before setting up the free gift rule, ensure you have a discount code ready. This code (e.g., BFCM45) can be created within the Kite app, Shopify Discounts, or any othFew readersHow to setup discounted Pricing as Strikethrough on Collection Pages
This guide explains how to display strike-through discounted pricing directly on your collection pages (product grids), ensuring customers see the deal before they even click on a product.
1. Enable the Display Setting
First, ensure the feature is activated within your discount rule.
Navigate to your Custom Discount Builder in the Kite app.
Open the specific offer you are running (e.g., fFew readersHow to apply free gift on checkout for subscription only/one-time purchase products [Shopify Plus]
youtube How to apply free gift on checkout for subscription only/one-time purchase products Shopify Plus
This guide explains how to restrict a "Free Gift on Checkout" offer so that it applies only when a customer has a specific type of product in their cart—either a subscription product or a one-time purchase product.
1. Access the Free Gift Rule
First, navigate to the rule you want to modify. You can either create a new "Free Gift on Checkout" promotion or edit an exisFew readersHow to add the highest qualified tier free gift to get added in Goal based progress bar
This guide explains how to set up a tiered free gift promotion where customers receive only the gift corresponding to the highest spending threshold they reach, rather than receiving all gifts from every tier they pass.
1. Create the Multi-Goal Promotion
Navigate to the Create promotion screen in the Kite app.
Select Goal-based free gift.
Choose the Multi-goalFew readersHow to setup tiered order discounts using Goal based progress bar
This guide explains how to set up a tiered order discount that rewards customers with higher percentage discounts as they reach specific spending milestones. This promotion includes a progress bar to visually encourage customers to increase their cart value.
1. Initialize the Promotion
Navigate to Create Promotion.
Select Combine Discount and then choose Goal-based combined discountFew readers
Kite General
How to Customize the Free Gift’s Color, Text & Icon
This guide explains how to style the Kite Free Gift widget to match your brand, including modifying fonts, colors, icons, and text states.
Step-by-Step Customization Guide
To access the editor, navigate to your Offer setup page and click Edit and Style Widget. The editor is divided into two main sections:
1. Left Panel: Content & Configuration This area controls what the widget says.
Title Bar & Drop-PopularHow to configure Multiple Free Gifts in Kite App
This guide explains how to set up a single campaign where customers can unlock different gifts based on different actions—for example, one gift for spending $100, and a different gift for buying a specific collection item.
Step-by-Step Setup
1. Create the Promotion
Go to Create New Promotion Free Gift with Purchase.
Name your campaign (e.g., "Summer Rewards Mix").
2. Define Rule 1 (The Spend GoalPopularPositioning Widgets on Kite App: A Step-by-Step Guide.
This guide will help you understand how to easily change and customize the location of widgets on your store's most important pages.
How to change/add position of widget in the product page
The product page widget is designed to display promotions, discounts, or offers for individual products. If you want to change where this widget appears on your product page, the guide below will walk you through a simple step-by-step process.
How to Position Widgets on a Product Page (https://hePopularHow to Troubleshoot Free Gift Issues on Your Online Store – When the Widget Is Not Visible
If your Free Gift widget is not appearing on your storefront, or if the "Claim" button is unclickable, it is likely due to one of three common configuration settings. Follow this checklist to resolve the issue.
1. Enable the Theme Extension (App Embed)
For Kite widgets to render on your site, the App Embed must be active in your Shopify Theme Editor.
The Fix:
Go toPopularHow to Fix Side Cart Refresh Issue for Free Gift Addition
Problem: You add a product that qualifies for a free gift. The gift is technically added to the order (backend), but it does not appear in your Side Cart (Drawer Cart) until you manually refresh the page.
Cause: This happens because your theme's "AJAX Cart" or "Side Cart" does not automatically detect when an external app (like Kite) modifies the cart. You need to tell Kite specifically which part of yourSome readersHow to Setting Up Multiple Languages on Kite App
This guide explains how to provide translations for your Kite campaigns so the widget text automatically updates when a customer changes the language on your storefront. The process has two parts: adding the translations in the Kite app and enabling the language in your Shopify settings.
Part 1: Adding Translations to Your Kite Campaign
Open Language Settings in a Campaign
Create a new promotion or editSome readersHow to Set Up Customer and Country Eligibility Rules in the Kite Free Gift App
You can create personalized promotions by setting up eligibility rules that target specific customers based on their location or tags.
Setting Up Customer Eligibility Rules
First, ensure the Kite app theme is enabled on your store.
Create a new promotion or edit an existing one.
In the promotion's settings, scroll down to the *Some readersHow to Customize the Widget Appearance for Discounts
This guide explains how to change the appearance of your discount and free gift widgets, including their layout, spacing, and colors, to match your store's branding.
Customizing a Goal-Based Progress Bar
Access Customization Settings
While creating or editing a goal-based progress bar, click the Customize button.
You can then choose to customize the widget's appearance separately for the *Some readersHow to Hide Add to Cart & Quantity Selectors for Free Gift Products
This guide explains how to prevent customers from manually purchasing items intended only as free rewards (e.g., preventing users from buying a $0.00 gift card directly). We achieve this by creating a custom "View Only" product template.
Step-by-Step Configuration
1. Create a New Product Template
Go to Online Store Themes in your Shopify Admin.
Click Customize next to your active theFew readersHow to Set Up Campaign URLs in the Kite App
This guide explains how to use a Campaign URL to create an exclusive promotion that is only visible to customers who visit your store through a specific link.
1. Create Your Promotion
In the Kite app, set up your desired promotion, such as a "Free Gift with Purchase."
Configure the rules and requirements for the offer as needed.
2. Enable and Configure the Campaign URL
In the Advance settings, find and seleFew readersHow to edit the checkout or cart page properties in Kite app?
This guide explains how to hide unwanted text or "properties" for products on your cart or side-cart page using the Custom CSS feature in the Kite app.
1. Find the CSS Class of the Property
On your live storefront, navigate to the cart page where the property is visible.
Right-click directly on the property text you want to hide and select Inspect from your browser's menu.
The develFew readersHow to pause and unpause subscription on kite app
This guide explains how to pause your subscription for a temporary break and how to reactivate it when you are ready to resume.
Important Notes:
You must disable all active campaigns before you can pause your subscription.
Subscriptions cannot be paused during a free trial period.
How to Pause Your Subscription
In the app, navigate to the Pricing tab. Here you will see your current active plan.
CliFew readersHow to Duplicate or Clone Campaigns in Kite
This guide explains how to duplicate an existing campaign, allowing you to create a new promotion based on a previous one without starting from scratch.
1. Locate Your Campaign
Navigate to your list of existing promotions within the Kite app.
2. Clone the Campaign
On the campaign you wish to duplicate, find and select the option labeled Clone the discount. A new, identical copy of the promotion will be created iFew readersHow to disable Kite order tag updates
This guide explains how to disable the feature that automatically adds tags (e.g., Kite-discount) to Shopify orders where Kite promotions have been applied.
⚠️ Important Warning Before you proceed, please be aware that these order tags are crucial for Kite to function correctly with other apps on your store and for processing certain orders. Consider the potential impact on other integrations before disabling this feature.Few readersKite InApp: Free Gift product is Out Of Stock
Steps to rectify this issue:
In Admin Dashboard:
Open your Products section in the Admin dashboard in Shopify
Search and find your selected Free Gift Product
Edit the available quantity (you can even put up a dummy number like 9999)
Save the Product
In Kite App:
5. Head into Kite app
6. Deselect and then reselect the sameFew readersHow to Use This Feature as a Widget
This guide explains how to use the "Use this feature only as a widget" setting. This feature allows you to display a promotional widget (like a progress bar) on your store for informational purposes only, without actually applying the associated discount or adding the free gift to the cart.
1. Create Your Promotion
In the Kite app, begin setting up your desired promotion, such as a goal-based progress bar.
Define the rules anFew readersHow to apply discounts on recurring orders of subscription products
This guide explains how to create a discount that applies not only to a customer's initial subscription purchase but also to a specified number of their future renewal orders (cycles).
1. Start a Custom Discount
In the Kite app, begin a new promotion using the Custom Discount Builder.
2. Target Your Subscription Product
Navigate to the "Discountable products" section.
Set up twFew readers
How to Set Up a FREE Gift on Kite (Automatic) Free gift can be added automatically.
This guide explains how to create a "Free Gift with Purchase" that automatically adds itself to the customer's cart once they meet a specific requirement (e.g., Spend $500). This removes friction by eliminating the need for a "Claim" button.
Step-by-Step Setup
1. Create the Promotion
Go to Create New Promotion Free Gift with Purchase.
Name your campaign (e.g., "AutoPopularHow to Set Up End-to-End Shipping Discounts with Kite
This guide explains how to configure Free Shipping discounts in Kite, manage eligibility rules (like subtotal thresholds), and choose between automatically applying the discount or requiring a customer code.
Step-by-Step Configuration
1. Basic Settings & Eligibility
Promotion Name: Enter a name for your offer.
Important: If you choose "Manual" later, this name effectively becomes the Discount CodeSome readersHow to setup a goal based progress bar
This guide explains how to create a dynamic progress bar that gamifies the shopping experience by offering multiple rewards (e.g., Free Gift at 100, Free Shipping at 150, 20% Off at 200) as customers add more items to their cart.
Step-by-Step Configuration
1. Select Progress Type
Goal Type: Select Multiple Goals (instead of Single Goal).
Progress Basis: Choose how the bar fills up.
Cart Subtotal: (Some readersHow to Set Up an Automatic Free Gift with an Opt-Out Option
This guide explains how to create a Free Gift offer that automatically appears in the cart when a customer spends a certain amount, while giving them the flexibility to remove (opt-out) and re-add the gift later.
Step-by-Step Configuration
1. Create the Free Gift Offer
Navigate to Campaigns Create New Free Gift.
Condition: Set your threshold (e.g., Spend Amount is 100).
SSome readersHow to set the position of the side cart widget
This guide explains how to manually position Kite widgets (like Free Gifts or Progress Bars) inside your Side Cart (Slide-out Cart) when they don't appear automatically or are in the wrong location.
Why do I need to do this?
Side Carts are complex elements that often load dynamically. Sometimes, the default Kite "App Block" cannot find a place to attach itself. By providing a CSS Selector, you give Kite a specificSome readersHow to Set Up Manual Code Discounts
This guide explains how to create offers that require the customer to enter a specific code at checkout, rather than applying automatically. This method works for both Custom campaigns and Volume discounts.
Step-by-Step Configuration
1. Choose the Discount Method
Open the Custom Discount Builder (or Volume Discount builder).
Crucial Step: Under the "Discount Type" or initial settings, select Discount Code (ManuaSome readersHow to Set Up Discounts on Subscription and One-Time Products
This guide explains how to restrict your discounts or free gifts to specific purchase types. For example, you can create a "Subscribe & Get a Free Gift" offer that does not apply to regular one-time purchases.
Step-by-Step Configuration
1. Access Advanced Settings
Open your existing campaign (or create a new one) in the Kite dashboard.
Scroll down to the Eligibility or Advanced Settings seFew readersHow to Add Multiple Free Gift Campaigns via Kite
This guide explains how to set up a single campaign that presents customers with a selection of different free gifts to choose from after they meet a specific condition.
1. Start Your Free Gift Campaign
In the Kite app, start a new Free Gift with Purchase promotion.
Give your campaign a name.
2. Create Rules to Form a "Pool" of Gift Choices
To allow a customer to select multiple gifts, you will crFew readersHow to Set Up Discount Code Limits: Restrict to Once Per Customer and Total Number of Uses
This guide explains how to set limits on how many times a discount code can be used in total or by an individual customer.
Important: Usage limits can only be applied to manual discount codes, not automatic promotions.
1. Go to Your Discount Settings
In the Kite app, create or edit a promotion (e.g., a "Buy X Get Y" offer).
Ensure the promotion is set to the maFew readersHow to run multiple campaigns under a single unique campaign URL
This guide explains how to use the Campaign URL feature to activate several different promotions (e.g., a free gift and a volume discount) at the same time when a customer visits a single, special link.
1. Set Up Your First Promotion with a Campaign URL
Create your first promotion (e.g., a Free Gift offer) and set its rules.
In the campaign settings, scroll down and enable the CampaignFew readers
